Terms of Service

1. Acceptance of These Terms

These Terms of Service (“Terms”) are an agreement between you and CipherDen, operated by Adrian Ranas (“we,” “our,” or “us”), about your use of CourtSync (“the App”), including the check-in and TV pages the App serves on a venue’s local network.

By installing or using the App, or by checking in to a queue run with it, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

2. What CourtSync Is

CourtSync helps a pickleball venue run open play. A venue’s tablet shows the courts and the queue, assigns players to courts, and records results. Players can check in on the tablet or on their own phone, and a TV can show the queue and court status.

The App can also: keep optional cloud backup of a Facility’s settings through a signed-in account; record games on video with a score overlay; and, if Staff connect it, read ratings from DUPR. See sections 7 and 9.

3. Facility Operators: Your Responsibilities

If you run CourtSync for a venue, you are responsible for:

• keeping the Staff PIN and the Recovery code private, and for what is done with them. The Recovery code is the only way back into Staff mode if the PIN is forgotten; we cannot recover it for you;
• the names and other details you or your Players enter, and for having the right to enter them. We encourage first names or nicknames;
• the tablet and the network it runs on. The App is designed for a dedicated tablet that stays plugged in and awake, with the app in front. If the tablet sleeps, loses power or loses Wi-Fi, check-in and the TV pause;
• deciding who plays and in what order. The App suggests matchups and shows wait estimates; Staff may override them, and estimates are never a promise;
• the logos you add to the TV display. You must have the right to use them, and any sponsor must have agreed to appear. We do not review them, and we are not a party to your arrangements with sponsors;
• the Session history the App keeps on the tablet (who checked in, who played, scores and times) and any CSV you export from it. These contain Player names. Keep exports private, share them only with people who should have them, and delete history you no longer need;
• complying with the laws that apply to your venue, including those about recording people (section 7) and about children.

4. Accounts and Guest Mode

You can use CourtSync as a guest with no account; guest data stays on the tablet. Signing in with an email or Google account turns on cloud backup. You must give accurate sign-in details and keep your credentials safe, and you must tell us promptly if you think someone else has access. One account owns one Facility.

You can delete your account and its cloud data at any time from Facility Settings, or by following the deletion instructions. Deleting the account does not delete data stored only on the tablet, such as recordings; remove those in the App or by uninstalling it.

5. Acceptable Use

You agree not to:

• break any law, or use the App to harass, discriminate against, or endanger anyone;
• enter another person’s name, rating or DUPR ID to impersonate them or to mislead a venue;
• interfere with the App, the venue’s network, or the check-in and TV pages, or try to gain Staff access you were not given;
• copy, reverse-engineer, or resell the App, or remove its notices, except as the law allows;
• use the App to record people in places where they expect privacy, or without any notice required by law.

6. Ratings, Matchmaking and Wait Times

CourtSync uses the ratings and history you give it only as hints to build matchups and rotations. Ratings entered by hand are self-reported and are not checked. Matchups, rotation results and wait estimates are suggestions provided for convenience. We do not guarantee that games will be fair, evenly matched, or started within any time, and the App is not an official ranking or tournament system.

7. Recording Games

Staff can choose to film a game with the tablet’s camera and microphone, or from a network (IP) camera whose address they enter, and to burn a score overlay into the video. Videos, overlays and highlight clips are stored on the tablet. We do not upload them. They leave the tablet only when Staff use the Share button.

If you record, you are responsible for:

• telling Players and spectators that filming may take place, with visible notice where the law or good practice requires it, and getting any consent the law requires. Recording of children needs particular care and, in many places, a parent or guardian’s consent;
• never recording in changing rooms, restrooms or other places where people expect privacy;
• how you store, share and delete recordings, including anything you post online;
• having permission to use any IP camera and its login, and keeping that login secure. The address, which may contain a login, is stored on the tablet only.

CourtSync does not decide what is lawful in your location and does not review your recordings.

8. Local Network Service

The App runs a small web server on the tablet so that Players’ phones and a TV can reach the queue over the venue’s Wi-Fi. Anyone on that network who has the address can open the check-in and TV pages. Use a network you trust, and do not expose the tablet to the public internet. The App keeps a visible notification while this service runs, as Android requires.

9. Third-Party Services and DUPR

CourtSync relies on services we do not control, including Google (sign-in, Firebase authentication and database hosting, and Google Play). Their terms and privacy policies apply when you use them, and they may be unavailable or change.

DUPR. If Staff enter DUPR partner keys, the App can read player names and ratings from DUPR and import a DUPR club’s members. CourtSync is not affiliated with or endorsed by DUPR; “DUPR” and related names belong to their owners. You must have your own agreement with DUPR, follow its rules, and keep your keys private. Ratings fetched this way are shown as a convenience and may be out of date. DUPR may change or stop its service at any time. We are not responsible for what DUPR provides or refuses.

10. Your Data and Our Use of It

You keep ownership of the data you put into the App. You give us only the permission needed to store and sync it (when you turn on cloud backup) and to operate the App for you. How we handle personal information is described in the Privacy Policy. You are responsible for keeping your own backups; the App is not an archive and we do not promise that data will never be lost.

11. Ownership and Licence

CourtSync, its design, code, name and logo belong to CipherDen and are protected by law. We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the App for running or taking part in open play. Nothing here transfers ownership to you. Feedback you send us may be used without obligation to you.

12. Plans, Free Trial and Subscriptions

Free Community. CourtSync is free to use for up to 3 Courts with the Paddle Stacking rotation, with everything stored on the tablet.

Club Pro. Club Pro unlocks more than 3 Courts, all Rotation Modes, phone check-in and the live queue tracker, the clubhouse TV display, voice announcements, DUPR tools, cloud backup, game recording with highlights, Session history with analytics and CSV export, and your own logo, colour and sponsor logos on the TV display. The features included in each plan are listed in the App under Plan & Billing, and we may change them, with the Plan screen showing what applies to you.

Free trial. The first time CourtSync is opened on a tablet, it starts a 30-day trial of Club Pro. No payment method is needed. When the trial ends, the Facility moves to the Free Community plan unless it subscribes. The trial is once per tablet. To enforce that, the App keeps a one-way code made from the tablet’s identifier in our cloud database, so reinstalling the App does not start another trial. A factory reset gives the tablet a new identity. The check needs the internet once: a trial that has not been checked within 7 days of starting pauses, and carries on from where it would have been once the tablet has been online.

Billing. Club Pro is a subscription, billed monthly or yearly through Google Play. The price shown in Google Play before you subscribe is the price you pay, in your local currency and including any taxes Google shows. The subscription renews automatically until you cancel it in Google Play (Play Store → Payments & subscriptions → Subscriptions), and you can cancel at any time. Cancelling stops the next renewal; you keep Club Pro until the end of the period you have paid for. Refunds are handled under Google Play’s refund policy; we do not receive your payment details. If we change a price, Google Play will tell you and ask for your agreement where the law requires it.

When a plan ends. Nothing is deleted. Your data stays on the tablet and CourtSync keeps working on the Free Community plan with its limits: Courts above 3 are hidden once there is no Match on them, a Rotation Mode the Free plan does not include is replaced by Paddle Stacking, and the Club Pro services above stop. Subscribing again turns them back on. Recordings already made stay on the tablet and can still be viewed and shared.

We may change, suspend, or discontinue any part of the App, including the optional services above, at any time.

13. Ending Use

You can stop using the App at any time by uninstalling it. We may suspend or end access to cloud features if you break these Terms, put others at risk, or misuse the service. Sections that by nature should continue (including 14 to 17) survive ending.

14. Disclaimer of Warranties

The App is provided “as is” and “as available.” To the fullest extent the law allows, we give no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the App will be uninterrupted, error-free, or that its results, ratings, announcements or wait estimates will be accurate. The App is not designed for emergencies or safety-critical use, and is no substitute for the judgement of the people running your venue. Some places do not allow these exclusions, so they may not apply to you.

15. Limitation of Liability

To the fullest extent the law allows, CipherDen and Adrian Ranas are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business, arising from your use of or inability to use the App, including from anything that happens on a court, from a recording, or from a third-party service. Our total liability for any claim relating to the App is limited to the greater of the amount you paid us for the App in the 12 months before the claim (currently nothing) and USD 50. Nothing in these Terms limits liability that cannot be limited by law.

16. Indemnity

If you are a Facility operator, you agree to defend and hold harmless CipherDen and Adrian Ranas from claims and costs (including reasonable legal fees) arising from how you run your venue, the recordings you make or share, the data you enter, or your breach of these Terms or the law.

17. Governing Law and Disputes

These Terms are governed by the laws of the Philippines, without regard to conflict-of-law rules, and disputes will be brought in the courts there. This does not take away any rights you have under mandatory consumer protection law where you live. Please contact us first at adi@cipherden.com so we can try to resolve any problem informally.

18. Google Play

If you obtained the App from Google Play, these Terms are between you and us, not Google. Google has no obligation to provide support or maintenance for the App, and is not responsible for claims about it. Google Play’s own terms also apply to your download.

19. Changes to These Terms

We may update these Terms. When we do, we will change the “Last Updated” date and post the new version at www.cipherden.com/courtsync/legal/terms.html; for material changes we will also tell you in the App or by email where we can. Using the App after a change means you accept the new Terms.

20. Contact

Questions about these Terms, or anything else about CourtSync: