Delete Your Account

Your data belongs to you. Here's how to delete your account and all associated data.

⚠ This action is permanent. Deleting your account will permanently remove all your facility data from our servers. This cannot be undone. Local data on your device will remain until you uninstall the app or clear app data.

What Gets Deleted

Data Type	Location	Action
Facility account & email	Firebase Auth	Permanently deleted
Facility settings & config	Cloud Firestore	Permanently deleted
Synced queue & session data	Cloud Firestore	Permanently deleted
Player names & local queue	On-device only	Clear by uninstalling app
Game recordings, overlays and highlight clips	On-device only	Delete in the app (Videos) or uninstall
DUPR keys and camera addresses	On-device only	Forget in DUPR Settings, or uninstall
Check-in preferences	On-device only	Clear via app settings or uninstall

Option 1: Delete from the App

Open CourtSync

Launch the app on your tablet or device.

Enter Staff Mode

Tap the lock icon in the top bar and enter your staff PIN to access staff controls.

Open Facility Settings

Tap the ⚙ Settings icon in the top bar to open Facility Settings.

Tap "Account & Data"

Scroll to the Account section and tap Delete Account & All Data.

Confirm Deletion

Confirm with your password (or your Google account) when asked. Your account and all cloud data will be permanently deleted within 24 hours.

Option 2: Request Deletion by Email

If you are unable to access the app, you can request account deletion by emailing us. Please include the email address associated with your CourtSync account.

We will process your request within 7 business days and send a confirmation email when deletion is complete.

✉ Email Deletion Request

Remove Local Data from Your Device

To remove all locally stored data (player names, session history, preferences):

Go to your Android device's Settings
Navigate to Apps & notifications → CourtSync
Tap Storage & cache
Tap Clear storage to remove all local data

Alternatively, uninstalling the app will remove all local data automatically.

Questions?

If you have questions about your data or the deletion process, contact us at:
adi@cipherden.com
Adrian Ranas, CipherDen